What is ServiceNow?
ServiceNow is a cloud-based IT Service Management tool. It offers a single system of record for IT services, operations, and business management.
What is the full form of CMDB?
The full form of CMDB is Configuration Management Database.
Name all the products of Services now
ServiceNow offers various type of tools which is design according to the need of a specific user.
- Business Management Applications
- Custom Service Management
- IT Service Automation Application
- HR management
What is the use of record matching and data lookup features in ServiceNow?
- Data lookup and record matching allow you to define field value based on a specific condition in place of writing scripts. For more Servicenow Training
Explain the term “Business Rule.”
- The business rule is server-side scripting. It executes whenever any record is inserted, modified, deleted, displayed or queried. The vital point to keep for creating a business rule is that when and on what action it suppose to execute. You can apply the business rule ‘on display,’ ‘on before’ or ‘on after’ when action is performed.
Can you call a business rule with the help of a client script?
- Yes, it is possible to call a business rule using a client script. However, you can also use glide ajax for the same.
How to enable or disable an application in ServiceNow?
Following steps will help you do the same:
- Navigate to “Application Menus” module
- Open the respective application.
- Set value for active as ‘true’ to enable it or set it to ‘false’ to disable it.
What is a view?
View defines the arrangement of fields on a form or a list. For one single form we can define multiple views according to the user preferences or requirement.
What is ACL?
An ACL is access control list that defines what data users can access and how they can access it in ServiceNow Certification
What do you mean by impersonating a user? How it is useful?
Impersonating a user means giving the administrator access to what the user would have access to. This includes the same menus and modules. ServiceNow records the administrator activities when the user impersonates another user. This feature helps in testing. You can impersonate that user and can test instead of logging out from your session and logging again with the user credentials.
What are dictionary overrides?
Dictionary overrides provide the ability to define a field on an extended table differently from the field on the parent table. For example, for a field on the Task [task] table, a dictionary override can change the default value on the Incident [incident] table without affecting the default value on Task [task] or Change [change].
What do you mean by coalesce?
Coalesce is a property of a field that we use in transform map field mapping. Coalescing on a field (or set of fields) lets you use the field as a unique key. If a match is found using the coalesce field, the existing record will be updated with the information being imported. If a match is not found, then a new record will be inserted into the database.
What are UI policies?
UI policies dynamically change information on a form and control custom process flows for tasks. UI policies are alternative to client scripts. You can use UI policies to set mandatory fields,which are read only and visible on a form. You can also use UI policy for dynamically changing a field on a form.
What is a data policy?
With data policies, you can enforce data consistency by setting mandatory and read-only states for fields. Data policies are similar to UI policies, but UI policies only apply to data entered on a form through the standard browser. Data policies can apply rules to all data entered into the system, including data brought in through email, import sets or web services and data entered through the mobile UI.
What is a business rule?
Business rule is server side scripting that executes whenever a record is inserted, updated, deleted, displayed or queried.The key thing to keep in mind while creating a business rule is that when and on what action it has to execute. You can run the business rule ‘on display’, ‘on before’ or ‘on after’ of an action (insert,delete,update) is performed. Learn programming skills from servicenow developer training
Can you call a business rule through a client script
Yes you can call a business rule through a client script by using glideajax
What is a glide record?
Gliderecord is a java class that is used for database operations instead of writing SQL queries.
What do you mean by data lookup and record matching?
Data lookup and record matching feature helps to set a field value based on some condition instead of writing scripts. For example:on Incident forms, the priority lookup rules sample data automatically sets the incident Priority based on the incident Impact and Urgency values. Data lookup rules allow to specify the conditions and fields where they want data lookups to occur.
What is an update set?
An updated set is a group of customization.It captures the customization or configuration changes made by a user and then these update sets can be moved from one instance to another. For example, if we made some configuration changes in our development environment and want some changes in our test environment then we can capture all the changes in an update set and can move this update set to the test environment instead of doing changes manually in a test environment.
What is a sys_id?
A unique 32-character GUID that identify each record created in each table in servicenow
What are LDAP Integration and its use?
LDAP is Lightweight Directory Access Protocol. It is used for user data population and User authentication. Servicenow integrates with LDAP directory to streamline the user log in process and to automate the creation of user and assigning them roles
What Is The Use Of Service Now Change Management Application?
The ServiceNow Change Management application provides a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services.
ServiceNow Change Management integrates with the Vulnerability response plugin to introduce extra functionality within Change Management.
What is transform Map?
A transform map transforms the record imported into ServiceNow import set table to the objective table. It additionally decides the connections between fields showing in an Import Set table and fields in the target table. For more info Servicenow Course
What do you mean by Foreign record insert?
A foreign record insert occurs when an import makes a change to a table that is not the target table for that import. This happens when updating a reference field on a table.
Which searching technique is used to search a text or record in ServiceNow?
Zing is the text indexing and search engine that performs all text searches in ServiceNow.
What does the Client Transaction Timings plugin do?
The Client Transaction Timings plugin enhances the system logs by providing more information on the duration of transactions between the client and the server. By providing information on how time was spent during the transaction, performance issues can be tracked down to the source by seeing where the time is being consumed.
What is inactivity monitor?
An inactivity monitor triggers an event for a task record if the task has been inactive for a certain period of time. If the task remains inactive, the monitor repeats at regular intervals.
What is domain separation?
Domain separation is a way to separate data into (and optionally to separate administration by) logically-defined domains.
For example, A client XYZ have two business and they are using ServiceNow single instance for both businesses.They do not want that user’s from one business can see data of other business.Here we can configure domain separation to isolate the records from both businesses.
How can you remove Remember me checkbox from login page?
You can set the property – “glide.ui.forgetme” to true to remove the Remember me checkbox from the login page.
What is HTML Sanitizer?
The HTML sanitizer automatically cleans up HTML markup in HTML fields to remove unwanted code and protect against security concerns such as cross-site scripting attacks. The HTML sanitizer is active for all instances starting with the Eureka release.
What are Gauges?
A gauge can be based on a report and can be put on a homepage or a content page.
What do you mean by Metrics in ServiceNow?
Metrics record and measure the workflow of individual records. With metrics, customers can arm their process by providing tangible figures to measure, for example, how long it takes before a ticket is reassigned or changes state.
How many types of search be available in ServiceNow?
Use any of the following searches to find information in ServiceNow:
- Lists: find records in a list;
- Global text search: find records in multiple tables from a single search field.
- Knowledgebase: find knowledge articles.
- Navigation filter: filter the items in the application navigator.
- Search screens: use a formlike interface to search for records in a table. Administrators can create these custom modules.
What is a BSM Map?
BSM Map is a Business Service Management map.It graphically displays the configuration items (CI) that support a business service and indicates the status of those configuration items.
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