Configuration Management Database (CMDB)

With the ServiceNow Configuration Management Database (CMDB) application, build logical representations of assets, services, and the relationships between them that comprise the infrastructure of your organization. Details about these components are stored in the CMDB which you can use to monitor the infrastructure, helping ensure integrity, stability, and continuous service operation.

Use core features such as CMDB Health, CMDB Identification and Reconciliation, and CMDB CI Lifecycle Management to monitor and detect health issues, reconcile data integrity issues, and manage data life cycle.

Note: CMDB modules, features, and wizards are not supported on mobile devices. You cannot use a mobile device to access the CI Class Manager, Query Builder, or Duplicate CI Remediator. Or to access or configure CMDB features such as Identification and Reconciliation, CMDB Health, CI Lifecycle Management, baseline CMDB, and proposed changes. Learn more from Servicenow Training

Duplicate CI Remediator

Reconcile duplicate CIs in your system by using a wizard that guides you through the reconciliation process. The wizard pages provide detailed information about the duplicate CIs, letting you choose which attributes, relationships, and related items to retain, and what to reconcile.

Use the CMDB Duplicate Task Utils API to manually create a de-duplication task for duplicate CIs that the system is not configured to detect. You can then remediate those tasks using the Duplicate CI Remediator as you would remediate a system generated de-duplication task.

Get extra guidance through the remediation process from Embedded Help topics which are included with the Duplicate CI Remediator. Get more skills from Servicenow Course

CI Relationships Health Use the ‘Relationships not compliant with all relationship rules’ report to see relationships that do not comply with any relationship governance rules, including suggested relationships and dependent relationship rules.

Application Services Use application services as a unified infrastructure for creating, maintaining, and managing services in the CMDB, Service Mapping, Event Management (if activated), and other ServiceNow applications. You can convert legacy business services to application services.

Changed in this release

CI Class Manager

• Labels and other elements in the user interface have been changed across the CI Class Manager for better clarity and helpfulness.
• Suggested relationships displays a diagram of all suggested relationships for the class and lets you add or delete suggested relationships for the class. All suggested relationships provided and used by Discovery, Service Mapping, and patterns, appear in the diagram (however, there is no notation of the source of a suggested relationship).
• Embedded help provides information and guidance for using the CI Class Manager.

To get in-depth knowledge, enroll for a live free demo on Servicenow Online Training