Enable bidirectional synchronization of records between Microsoft Azure DevOps with ServiceNow Agile Development 2.0 by integrating the two applications.

For example, if you update a record in Azure DevOps, the update is reflected in Agile Development. Similarly, if you update a record in Agile Development, the update is reflected in Azure DevOps.

Integration of Azure DevOps with Agile Development enables you to do the following:

• View available Azure DevOps projects in Agile Development.
• Perform a bulk import of records from Azure DevOps to Agile Development.
• Perform single record updates between Azure DevOps and Agile Development.
• Avoid duplicating record update entries in Azure DevOps and Agile Development.
• Plan, track, and update your tasks from a single application.

Install Microsoft Azure DevOps Integration for Agile Development

Install the Microsoft Azure DevOps Integration for Agile Development (sn_agile_ado_int) application from ServiceNow Store.

Role required: adminNote: Activation of the Agile Development 2.0, ServiceNow Integration Hub Starter Pack Installer, and Azure DevOps Board Spoke plugins on production instances may require separate licenses. Contact ServiceNow Customer Support for details. For more info Servicenow Training

Procedure:

1. Navigate to the ServiceNow Store.
2. In the ServiceNow Store, search for Microsoft Azure DevOps Integration for Agile Development
3. Click the application tile.You can view detailed information of the application.Note: Consider reading the Other Requirements and Dependencies sections, as applicable.
4. Click Get and enter your HI login credentials.
5. Click Request Install.
6. In the Instance Name field, enter your details and click Validate Instance.
7. In the Reason for the Instance field, enter your details and click Request.You receive an email with detailed installation instructions.
8. Log in to the instance on which you want to install the Microsoft Azure DevOps Integration for Agile Development application.
9. Select System Applications > Applications.
10. Locate the application, select it, and click Install.

Connect Agile Development and Azure DevOps

Establish a connection between Agile Development and Azure DevOps using the sn_ado_int.user role.

Create an Azure DevOps connection alias

Create a Basic Auth credential and an HTTP(s) connection which will together be used as a connection alias to establish a connection with Azure DevOps.

Procedure

1. Create a Connection & Credential alias
2. Create Basic authentication credentials.
3. Create Create an HTTP(s) connection Create an HTTP(s) connection.Note:
   • A connection alias (sn_ado_int.Azure_DevOps) is available by default.
   • You must create a connection alias for every Azure DevOps organisation that you use.

What to do next Create an Azure DevOps instance.

Create an Azure DevOps instance

Create an Azure DevOps instance record using the connection alias that you created. This instance is used to establish an integration between Agile Development and Azure DevOps.

Procedure:

1. Navigate to Agile Azure DevOps Integration > Azure DevOps Instances.
2. Click New.
3. On the form, fill in the fields.
4. Click Submit

To get in-depth knowledge, enroll for a live demo on Servicenow Online Training